Casino Chan Privacy Policy

This Privacy Policy explains how Casino Chan handles personal information when you visit the website, create or use an account, contact support, or use our online gambling services. It is intended to help players in Australia understand what information may be collected, why it is needed, how it may be shared and protected, how long it may be retained, and the choices available to them. This policy should be read together with the website’s Terms and Conditions and any other privacy notices shown when information is collected.

Casino Chan holds a licence from the Tobique Gaming Commission (licence no. 0000091) and a licence issued by the AOFA in Comoros (licence ALSI-202508056-FI2). All transactions are protected by SSL encryption.

Information we may collect

Casino Chan may collect information needed to provide and manage gambling services, maintain account security, meet legal and operational responsibilities, and respond to player enquiries. The type and amount of information collected may depend on how you use the website, which features you access, and the information required for a particular request or transaction.

Account and contact information

When you register or communicate with us, we may handle information such as your name, date of birth, residential details, contact details, account login information, preferences, and records of correspondence. We may also record information connected with account activity, responsible gambling settings, requests, and interactions with customer support. This information helps us create and maintain your account, provide assistance, confirm your instructions, and send important service messages.

Identity and verification information

To confirm identity, prevent misuse, and meet applicable obligations, we may request identity or verification information. This may include copies or details from identity documents, information used to confirm age or residence, and other information needed for account checks. Verification information may be reviewed through internal processes or by trusted service providers acting on relevant instructions. We aim to handle these documents securely and only for appropriate purposes.

Payment and transaction information

We may handle information about deposits, withdrawals, wagers, account balances, payment methods, and transaction history. Payment information may be processed through payment providers, and we may not need to store complete payment card details ourselves. Transaction records help us provide requested services, investigate errors, prevent fraud, manage account activity, answer support questions, and meet record-keeping obligations.

Device, cookie and usage information

When you use the website, technical information may be collected automatically. This may include your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, access times, referring pages, and information about how features are used. We may also receive information about errors or technical events. This information assists with website operation, security, performance, troubleshooting, and service improvement.

Information from other sources

In some circumstances, information may be received from payment providers, identity verification services, fraud prevention services, technology providers, or other parties involved in delivering the website. We may also receive information when another person contacts us about an account or when you interact with our communications. We take reasonable steps to handle information from these sources in accordance with this policy and applicable requirements.

How we use and share personal information

Personal information is used for purposes connected with operating Casino Chan and managing the player relationship. We seek to use information fairly, only where there is a relevant service, security, business, or legal reason, and in a way that is consistent with the context in which it was collected.

To create, maintain, authenticate, and administer player accounts.
To provide access to website features and process requests, payments, withdrawals, and other account activity.
To confirm identity, age, eligibility, and account ownership where checks are required.
To detect, prevent, and investigate fraud, money laundering, account misuse, collusion, security incidents, and other harmful or unlawful activity.
To monitor activity and protect the website, players, payment processes, and business systems.
To provide customer support, investigate complaints, resolve disputes, and respond to questions.
To comply with applicable legal, regulatory, tax, accounting, court, and law-enforcement requirements.
To maintain records, audit activity, assess risk, and support responsible gambling and player protection processes.
To analyse website performance, improve services, test features, and understand general usage trends.
To send service-related messages, including account, security, transaction, verification, and policy communications.
To send marketing communications where permitted and where you have provided consent or another valid basis applies.

Sharing information with service providers

Information may be shared where reasonably necessary with providers that support website hosting, technology, payments, identity checks, fraud prevention, customer support, communications, security, analytics, or record management. These providers should use information only for relevant services and instructions. Information may also be disclosed where required or permitted by law, to protect rights and safety, to investigate suspected misuse, or as part of a business change. We do not treat these disclosures as permission for unrelated use.

Marketing communications

Marketing messages may include information about services, features, or promotions. You can withdraw consent to marketing at any time by using an unsubscribe option in a message or by contacting support@chancasino.top. Withdrawing marketing consent will not affect essential service communications, such as messages about account security, transactions, verification, responsible gambling matters, or changes to important terms.

Information may be processed or accessed in another location when this is necessary for a service provider to support the website. Where information is handled in this way, reasonable steps should be taken to protect it and to use it only for appropriate purposes.

Cookies, security and retention

Cookies and similar technologies

Casino Chan may use cookies and similar technologies to remember settings, keep sessions working, support account security, understand website use, measure performance, and improve content or services. Some cookies are necessary for core website functions, while others may help with analytics or communications. Depending on your browser and the features you use, refusing certain cookies may affect how the website operates.

You can manage, restrict, or delete cookies through your browser settings. Most browsers allow you to review stored cookies and choose whether to accept them. Browser controls vary, so consult your browser’s help information for instructions. Cookie choices may need to be made again if you use another browser or device.

Security measures

We use reasonable administrative, technical, and organisational measures intended to protect personal information from unauthorised access, alteration, loss, misuse, or disclosure. Measures may include access controls, authentication processes, secure transmission methods, monitoring, staff guidance, and restrictions on who can access information. No website, internet connection, or electronic storage system can be guaranteed completely secure.

Players should protect their passwords, avoid sharing account credentials, use secure devices and connections, and contact support promptly if they suspect unauthorised account activity. We may ask for information to confirm account ownership before discussing sensitive account details or making changes.

Retention of information

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. The period may depend on the type of information, the purpose for which it was collected, account and transaction history, security needs, dispute management, and legal or record-keeping requirements. Some records must be kept for a period required by law even after an account is closed.

When information is no longer needed, it may be securely deleted, anonymised, or otherwise handled in accordance with applicable requirements. Information may sometimes be retained in restricted form where it is needed to establish, exercise, or defend a legal claim, investigate misuse, or satisfy an ongoing obligation.

Your privacy rights and how to contact us

Depending on applicable privacy requirements and subject to relevant exceptions, you may have rights in relation to the personal information we hold about you. These rights may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that is no longer needed, and withdrawing consent where processing is based on consent. You may also ask questions about how information is used or raise a concern about our handling of personal information.

How to make a data request

To exercise your data rights, including access, correction, deletion of your data, or withdrawing consent to marketing, contact support@chancasino.top. Please describe your request clearly and provide enough information for us to identify the relevant account or records. We may need to verify your identity before completing a request, particularly where the request involves account information, identity documents, payment records, or changes to account access.

We will consider each request in accordance with applicable requirements. In some situations, a request may be limited or refused, for example where providing information would affect another person’s privacy, compromise security or fraud prevention, conflict with a legal obligation, or involve records that must be retained. If information cannot be deleted immediately because it must be kept, access may be restricted and the information retained only for the relevant purpose. We will explain the position where appropriate.

Accuracy and account information

You should keep your account information accurate and notify us if relevant details change. Providing complete and correct information can help with account administration, verification, payment processing, security checks, and support. If you believe information held about you is incorrect, you can ask us to review and correct it by contacting the email address above.

Policy updates

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements, or information-handling practices. The updated version will be made available on the website and will apply from its stated effective date. Players should review this page occasionally to stay informed about how personal information is handled.