Betting Rules

These Betting Rules explain the general conditions that apply when you place bets or play games through Casino Chan. They should be read together with the applicable Terms and Conditions, Privacy Policy, Responsible Gambling information and any game-specific rules displayed on the website. By opening an account, depositing funds or placing a bet, you confirm that you understand and accept the rules that apply to your activity.

Casino Chan holds a licence from the Tobique Gaming Commission (licence no. 0000091) and a licence issued by the AOFA in Comoros (licence ALSI-202508056-FI2). All transactions are protected by SSL encryption.

General betting conditions

Casino Chan is intended for eligible players in Australia who are permitted to participate in online gambling under applicable laws. You must provide accurate, complete and current information when registering and using an account. You are responsible for ensuring that gambling is lawful for you in the place where you are located. Access to the website may be restricted where online gambling is not permitted or where additional legal requirements apply.

You must be of the minimum legal gambling age that applies to your location. Casino Chan may require age, identity, location or other verification before allowing an account to be used, accepting certain transactions or processing a withdrawal. An account may be suspended or closed if information cannot be verified, if information appears to be false or misleading, or if there are concerns about fraud, prohibited activity or a breach of these rules.

Each player should use only one personal account unless Casino Chan has expressly approved another arrangement. You must not open an account on behalf of another person, allow another person to use your account or transfer your account to somebody else. You are responsible for keeping your login details confidential and for all activity carried out through your account, except where unauthorised use has resulted from a failure by Casino Chan to protect its systems.

Bets must be placed using the available functions on the website. A bet is generally accepted only when it has been recorded by the system and a confirmation or equivalent account record is shown. Entering a selection, stake or other instruction does not by itself guarantee acceptance. You should check your bet details before confirming and retain any relevant confirmation shown in your account.

Do not place bets using funds that you cannot afford to lose.
Do not attempt to bypass account, location, age or identity checks.
Do not use automated tools, scripts or methods intended to interfere with the website or betting systems.
Do not collude with other players or use another person’s payment method without authorisation.
Do not exploit a technical, pricing or display error.
Keep your account information and payment details secure.

Bets, stakes and game play

The minimum and maximum stakes, available markets, game features and any other betting conditions may vary by product, game, account, promotion or transaction method. The conditions shown on the relevant page at the time of play are the conditions that apply, subject to correction of an obvious error and any overriding terms. You should review the rules, paytable, event information or other instructions before placing a bet.

Once a bet has been accepted, it normally cannot be cancelled or changed by the player unless the relevant game or market specifically allows this. A request to cancel a bet is not effective until it has been confirmed by the website. If a game uses a confirmation step, you should wait for the result of that step before leaving the page or submitting another instruction.

The amount available in your account may include deposited funds, winnings, promotional credits or other balances that are subject to different conditions. A balance shown on screen may not always be available for withdrawal. For example, funds may be pending, restricted by a promotion, subject to verification or affected by a reversed transaction. The applicable information should be checked before you place bets or request a withdrawal.

Casino games are games of chance. Results are determined by the relevant game system, random number generation process or other approved mechanism used for that product. Previous results do not predict future results, and no strategy can guarantee a win. Any game statistics, animations, suggested play or displayed outcomes are provided for information or entertainment and should not be treated as a promise of a particular result.

For sports, racing or other event-based betting, the applicable market rules may define how selections are settled, including requirements relating to event completion, postponement, abandonment, participants, dead heats, ties or official results. If a market has no specific rule available, it will be settled using the general conditions that apply to the product and the official information reasonably relied on for that market.

Select the game, market or event you wish to play.
Review the available selections, odds, paytable, stake and any displayed conditions.
Enter the stake or other required information.
Check the total amount and selected options carefully.
Confirm the bet and wait for the system to show that it has been accepted.
Review your account history to confirm the recorded bet and outcome.

Results, settlement and corrections

Bets are settled in accordance with the rules displayed for the relevant game, market or product. The result shown in your account or on the applicable betting page is the primary record of the outcome. Settlement may occur automatically, but some markets or transactions may remain pending until the required event information, verification or processing has been completed.

Casino Chan may correct, void or resettle a bet where there has been an obvious error, a technical failure, an incorrect result, a duplicated transaction, a processing mistake or another circumstance that means the bet was not recorded or settled as intended. An obvious error may include an incorrect price, stake, payout, game status, selection, event detail or other material display. Where reasonably possible, affected account holders may be informed of a correction.

If a game, market or transaction is interrupted because of a system fault, communication failure, maintenance, power issue or another event outside normal operation, the outcome will be handled under the applicable product rules. A displayed message, partial play session or temporary balance change is not necessarily evidence that a bet has been successfully completed. Do not repeat a transaction until you have checked your account history or received confirmation.

Where a payment or credit is made to your account by mistake, you must notify Casino Chan and must not withdraw, spend or transfer the amount. An incorrect credit may be removed or recovered from the account. Similarly, if a bet has been accepted more than once because of a technical or communication issue, the duplicate transaction may be reviewed and corrected in accordance with the applicable rules.

If you believe a bet has been settled incorrectly, review the relevant game rules and account record before raising the matter. Any query should include enough information to identify the transaction, such as the approximate date, game or market and the issue observed. Casino Chan may investigate account records, system logs and third-party information when reviewing a query.

Account security, responsible gambling and support

You should protect your password, device and email or other account access methods. Choose a strong password, do not reuse it where possible and log out when using a shared device. Contact Casino Chan through the support options shown on the website as soon as you suspect that your account has been accessed without permission. You should also contact your payment provider where a payment instrument may have been compromised.

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you start, keep track of your time and spending, and avoid gambling when you are upset, tired or under the influence of alcohol or other substances. Never borrow money to gamble, chase losses or increase stakes to try to change an outcome.

Set personal deposit, spending or session limits where these tools are available.
Take regular breaks and stop when your planned time or budget has been reached.
Use available time-out, self-exclusion or account restriction options if gambling is becoming difficult to control.
Speak with a trusted person or a recognised gambling support service if you are concerned about your gambling.
Seek urgent help from local emergency services if gambling is connected with immediate harm or a personal safety concern.

Casino Chan may apply account restrictions, transaction checks, verification steps or other measures to support legal and responsible operation of the website. These measures may be applied without prior notice where required for security, compliance, responsible gambling, system integrity or the protection of players. You should read the Responsible Gambling information for further guidance on available tools and support.

These Betting Rules may be updated from time to time to reflect changes to products, technology, legal requirements or operating procedures. The current version published on the website applies to future activity from the time it is made available, unless a different effective date is stated. If you have questions about a bet, game rule or account record, use the contact or support options provided on the Casino Chan website.