Responsible Gaming

Casino Chan supports gambling as an entertainment activity, not a way to make money. Responsible gaming means understanding the risks, setting personal limits and making informed choices before you play. If gambling is affecting your finances, relationships, work, health or general wellbeing, take a break and seek support.

Casino Chan holds a licence from the Tobique Gaming Commission (licence no. 0000091) and a licence issued by the AOFA in Comoros (licence ALSI-202508056-FI2). All transactions are protected by SSL encryption.

Gamble for entertainment

Gambling should be treated as a form of paid entertainment. Casino games are based on chance, and outcomes cannot be predicted or controlled. There is no guaranteed strategy, system or betting pattern that can ensure a win. A previous result does not make a particular result more likely, and a losing run does not mean that a win is due.

Only gamble with money you can afford to lose after essential expenses have been paid. Never use money set aside for rent, mortgage repayments, bills, food, education, medical needs or other important commitments. Gambling should not be used to solve financial problems, replace income or recover money that has already been lost.

Decide how much time and money you are comfortable spending before you start.
Keep gambling funds separate from money needed for everyday living.
Avoid gambling when you are upset, tired, stressed, angry or under the influence of alcohol or other substances.
Do not chase losses by increasing stakes or continuing to play for longer.
Take regular breaks and make time for other activities, interests and relationships.
Remember that wins are never guaranteed and losses are part of gambling.
Do not borrow money, use credit intended for essential expenses or sell possessions to gamble.
Never allow another person to gamble through your account or gamble on your behalf.

Check how you feel before, during and after gambling. If playing no longer feels enjoyable, or if you feel pressure to continue, stop and consider taking a longer break. Speaking with someone you trust can help you maintain the limits you have chosen and identify concerns before they become more serious.

Tools to help you stay in control

Planning ahead can make it easier to keep gambling within your budget. Casino Chan may provide account and play-management features that help you monitor or restrict your activity. Available tools and settings can vary, so review the options shown in your account or use the available website support channels if you need assistance.

Deposit and spending limits

A deposit or spending limit can restrict the amount you add to your account during a selected period. Choose an amount based on your personal budget, not on the amount you hope to win. A limit is most useful when it is set before gambling begins and treated as a firm boundary. If a limit no longer feels suitable, stop playing and review your budget before making any changes.

Time and session reminders

Time can pass quickly while playing online. Use reminders, alarms or available session information to monitor how long you have been active. Set a stopping time before you begin, and leave the website when that time is reached. Taking a break can help you review your decisions rather than continuing automatically.

Temporary breaks and self-exclusion

If you need space from gambling, consider taking a temporary break or requesting self-exclusion where that option is available. Self-exclusion is a stronger restriction intended for people who want to stop gambling for a set period or longer. Once requested, follow the instructions provided and do not try to open another account or use another person’s account.

Account and payment security

Keep your login details private and use a secure password. Do not allow other people to use your account, and do not let anyone deposit or play on your behalf. If you believe someone else has accessed your account, stop using it and report the concern through the available support channel. Protecting your account can also help you maintain control over your gambling activity.

Recognising gambling harm

Gambling harm can develop gradually and may affect more than a person’s finances. It can influence mental health, sleep, relationships, study, employment and family life. Anyone can experience problems with gambling, regardless of age, income, background or previous experience.

Possible warning signs include spending more time or money gambling than intended, feeling unable to stop, repeatedly trying to win back losses, hiding gambling from other people or becoming worried when unable to play. Other signs may include borrowing money, selling possessions, missing bills, neglecting responsibilities, losing interest in usual activities or feeling anxious, low, irritable or distressed because of gambling.

You think about gambling frequently or plan your day around it.
You increase the amount or frequency of gambling to get the same excitement.
You feel restless or irritable when trying to cut down.
You have made unsuccessful attempts to reduce or stop gambling.
You hide transactions, losses or the amount of time you spend playing.
You gamble to escape stress, sadness, loneliness or other difficult feelings.
You rely on others to help with financial problems caused by gambling.
Gambling is causing conflict with family, friends, work or study.
You miss important commitments because you are gambling or recovering from gambling.
You continue gambling even though it is causing financial, emotional or relationship problems.

One warning sign can be enough to take action. Stop gambling, remove access to available funds, review your account restrictions and speak with a qualified support service. You do not need to wait until a problem becomes severe before asking for help. Recognising a concern early can make it easier to regain control.

Getting help in Australia

If gambling is causing concern, confidential help is available across Australia. Gambling Help Online provides information, counselling and support options for people affected by gambling, as well as family members and friends. Visit the official Gambling Help Online website to learn about available assistance in your state or territory.

State and territory gambling support services may offer counselling, financial guidance, peer support and help with making a practical plan. A general practitioner or mental health professional can also help if gambling is affecting your mood, sleep, relationships or overall health. Financial counsellors may assist with budgeting, debts and steps for protecting essential income.

If you are worried about someone else, approach the conversation calmly and without judgement. Explain what you have noticed, listen to their concerns and encourage them to seek professional support. Avoid lending money to cover gambling losses or helping them continue gambling. You can seek advice yourself, even if the other person is not ready to change.

If gambling has created financial pressure, consider limiting access to payment methods, reviewing regular expenses and asking a trusted person to help you keep to a budget. Do not take out loans or use essential household money to continue playing. Independent financial advice can help you understand your options and plan the next steps.

If you feel at immediate risk of harming yourself or someone else, contact emergency services in Australia or go to the nearest hospital emergency department. Your safety comes first. Gambling support services can help with gambling-related concerns, but urgent mental health or physical safety issues require immediate assistance.

Casino Chan encourages all players to make informed choices and use the available responsible gaming tools. If you want to stop or restrict your play, take action as soon as possible. Review the account help information, apply the restrictions available to you and seek independent support whenever you need it. Gambling should remain optional, affordable and within your control.