Casino Chan Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Casino Chan, including our website, games, account services and related features. Please read them carefully before registering or playing. By using the service, you confirm that you understand and accept these terms.

Casino Chan holds a licence from the Tobique Gaming Commission (licence no. 0000091) and a licence issued by the AOFA in Comoros (licence ALSI-202508056-FI2). All transactions are protected by SSL encryption.

1. General terms and acceptance

These Terms & Conditions form an agreement between you and the operator of Casino Chan. They apply to your use of the website, any associated mobile or digital services, games, promotions, payment functions and customer support features. Additional rules may apply to particular games, promotions or services. Those rules will be made available where relevant and form part of these terms.

By visiting the website, creating an account, depositing funds, placing a wager or otherwise using the service, you agree to be bound by these terms and any policies referred to in them. If you do not agree, you must stop using the website and should not create or maintain an account.

You must use the website only for lawful purposes and in accordance with these terms. We may update, replace or amend these terms from time to time. Changes may be published on the website, and your continued use after publication may constitute acceptance of the updated terms. You should review this page regularly.

Eligibility and account registration

You must be legally entitled to use online gambling services in your location and must satisfy any minimum age requirement that applies to you. You must not access the service from a location where online gambling is unlawful or restricted. Casino Chan may use age, identity and location verification procedures before or after an account is opened.

When registering, you must provide information that is accurate, complete and up to date. You are responsible for correcting information that changes. You may only create and use an account for yourself, and you must not allow another person to access or use it. You are responsible for keeping login details confidential and for activity carried out through your account, unless you promptly report unauthorised access.

We may refuse an application, suspend an account or close an account where required for legal, regulatory, security, verification, fraud-prevention or responsible gambling reasons. If an account is restricted, you must not attempt to open another account or bypass the restriction.

2. Playing, wagers and account funds

You must check the details of a wager before confirming it. Once accepted by the system, a wager generally cannot be cancelled or changed except where required by applicable law, a specific game rule or an obvious technical error. Game outcomes are determined by the relevant game systems and applicable rules. In the event of a clear error, we may correct or void an affected transaction where permitted.

You must ensure that all deposits and other funds used with your account belong to you and are obtained lawfully. Payment methods may be subject to verification, availability requirements and restrictions. We may delay or decline a transaction where information is incomplete, a payment method is not supported, fraud concerns arise or verification is required.

Your account balance is intended for gaming and related account activity. We may require proof of identity, payment ownership, source of funds or other information before processing certain transactions. You must respond honestly and promptly to reasonable verification requests. Failure to provide requested information may result in a restriction, delay or closure.

Any withdrawal request must comply with applicable verification, anti-money-laundering and payment requirements. Funds may be returned using an approved method and may be subject to reasonable processing checks. You remain responsible for checking that payment details supplied by you are correct.

You must not use the service to launder money, conceal the source of funds, evade financial controls, commit fraud, abuse payment systems or support any unlawful activity. Suspected irregular activity may be investigated and reported to relevant authorities where required.

Technical issues and fair use

We aim to keep the website and games available, secure and accurate, but uninterrupted access cannot be guaranteed. Maintenance, software faults, network problems, third-party failures or events outside our reasonable control may affect availability. If a technical issue affects a game or transaction, we may take reasonable steps to investigate and resolve it.

You must not use automated tools, bots, scripts, malware, exploits or other methods intended to interfere with the website or obtain an unfair advantage. You must not reverse engineer, copy, modify or misuse any part of the service. We may suspend or close accounts involved in prohibited activity and may withhold or recover funds connected with that activity where legally permitted.

3. Promotions, privacy and responsible gambling

Promotions, bonuses, tournaments and other offers may have separate eligibility requirements, expiry dates, wagering conditions, contribution rules, account restrictions and withdrawal conditions. The terms for an offer will be displayed with that offer. You should read them before taking part. Unless stated otherwise, an offer is available only once per eligible person, household, payment method or other qualifying basis.

We may change, withdraw or refuse a promotion where permitted, including where an offer has been used incorrectly, manipulated or claimed in breach of its terms. You must not create multiple accounts, use another person’s account or coordinate activity to obtain promotional benefits. Where an account is closed for a breach, promotional benefits may be cancelled.

Personal information is handled in accordance with our Privacy Policy. We may collect and use information needed to provide the service, process transactions, verify identity and age, protect accounts, prevent fraud, meet legal obligations, improve the website and communicate with you. You should read the Privacy Policy for further information about data handling and your available rights.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or recover losses. Only gamble with money you can afford to lose, set a budget before playing and avoid gambling when affected by alcohol, drugs, stress or strong emotions. Never borrow money or use funds intended for essential expenses.

Set personal deposit, spending or session limits where those tools are available.
Take regular breaks and keep track of the time and money you spend.
Do not chase losses or increase stakes to try to recover money.
Use account restrictions, time-outs or self-exclusion if gambling is becoming difficult to control.
Seek independent help from a qualified support service if you are concerned about your gambling or someone else’s gambling.

Requests for account limits, time-outs or self-exclusion will be handled in accordance with the options available through the service and applicable requirements. You must not attempt to open or use another account during a self-exclusion period. Responsible gambling tools are not a substitute for professional advice, and support should be sought when needed.

4. Liability, complaints and legal matters

To the extent permitted by law, you use Casino Chan at your own risk. We are not responsible for loss caused by your failure to keep account details secure, your misuse of the service, inaccurate information supplied by you, interruptions outside our reasonable control or your breach of these terms. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

We may suspend or terminate access where we reasonably consider it necessary for security, legal compliance, verification, responsible gambling, maintenance, suspected fraud, a breach of these terms or protection of the service and its users. Termination does not remove obligations that arose before termination. You must not continue to use the service after your account has been closed or suspended.

If you have a question or complaint, please use the available support channel on the website and provide enough information for the matter to be reviewed. We may ask for account, transaction or identity details to investigate. Do not send sensitive information through an unsecured channel unless requested through an appropriate process. We aim to handle complaints fairly and may provide further information about the review process where appropriate.

These terms are intended to operate subject to the laws and mandatory consumer protections that apply to you. Any provision found to be invalid or unenforceable will be limited or removed to the extent necessary, while the remaining provisions continue. A failure to enforce a right immediately does not mean that the right has been waived.

For questions about these terms, account access, payments, privacy or responsible gambling, please use the relevant contact or support option displayed on the Casino Chan website. Do not rely on informal statements that conflict with these terms or with the specific rules shown for a game or promotion.